1. Introduction

PM Coach ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered stakeholder communication coaching platform at pmcoach.app (the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (hashed). If you sign in with Google, we receive your Google profile information including name, email, and profile picture.

Usage Data

We collect information about how you use the Service, including coaching session data, conversation transcripts, scenario selections, skill scores, and learning track progress. This data is used to provide coaching feedback and track your improvement over time.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card number, bank account number, or other financial account details on our servers. Stripe may collect and store this data in accordance with their privacy policy.

Technical Data

We automatically collect certain technical information when you visit our site, including IP address, browser type, operating system, referring URLs, and usage patterns. This data helps us maintain and improve the Service.

3. How We Use Your Information

Provide, maintain, and improve the Service
Generate AI coaching feedback and session reports
Track your skill development across 8 dimensions in your Skills Passport
Process payments and manage subscriptions
Send transactional emails (account confirmation, password reset, billing)
Analyze usage patterns to improve our scenarios and coaching algorithms
Enforce our Terms of Service and protect against misuse

4. AI and Your Data

Your conversation data is processed by third-party AI providers (Anthropic) to generate stakeholder simulations and coaching feedback. We do not use your personal conversation data to train or fine-tune AI models. Your coaching sessions are private and not shared with other users.

5. Cookies and Tracking

We use essential cookies to maintain your authentication session and preferences. We may use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

6. Data Sharing

We do not sell your personal information. We may share data with:

Service providers: Stripe (payments), Anthropic (AI processing), AWS (hosting)
Team administrators: If you are part of a Team plan, your team admin can view aggregated performance metrics
Legal requirements: When required by law, court order, or government request

7. Data Retention

We retain your account data and coaching session history for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, though anonymized and aggregated data may be retained for analytics purposes.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update inaccurate personal data
Deletion: Request deletion of your personal data
Export: Download your data in a portable format
Restriction: Restrict how we process your data
Objection: Object to certain types of processing

To exercise any of these rights, contact us at privacy@pmcoach.app.

9. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure password hashing (bcrypt), and regular security reviews. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@pmcoach.app